Online claim sheet in line with Peru legal requirements

Please fill in all compulsory field marked with a *

* Marked fields are mandatory

Date of filing of the complaint/claim*

Please indicate if this is a claim or complaint, see the following definitions:
Claim: Nonconformity related to the products or services
Complaint: Nonconformity NOT related to the products or services; or discomfort or dissatisfaction with the customer service.

Form *

What is the amount to be claimed? *

USD

Is your complaint/claim related to product or service?

Product *

Yes No

Service *

Yes No

Please identify the contracted product or service

In flight Baggage Flight delay Flight cancellation Other

Please give us all relevant information, because it will allow us to best respond to your request.
Do not insert any personal info like credit card numbers. Identify the contracted product/service and the amount claimed (if any)

Details of the complaint/claim and amount involved of the product or service of the claim *

Concrete Request *

Contracted product description

Personal details of the consumer claimer

Flying Blue number:

Title:

Family name: *

First name: *

Document type: *

DNI Passport Carnet de Extranjería RUC

ID number: *

Telephone number: *

E-mail address: *

Fax number:

Address type: *

Home address Company address

Street name and number: *

Apartment/Building: *

Postal code: *

City: *

Country: *

Personal details of father/mother/custodian. Only necessary if the customer is under 18 years old

Title:

Name:

Address:

Telephone number:

E-mail address:

Additional information

If this form concerns a subject that you have already contacted KLM Customer Care about, please enter the corresponding file reference number.

File reference number:

Once you send us this complaint/claim form we will handle it in line with Peru legal requirements:
The formulation of a claim does not prevent the consumer to use other means and is not pre-requisite to filing a complaint with the INDECOPI.
The supplier should respond to the complaint within thirty (30) calendar days,
but may extend the period up to thirty (30) more days, after notifying the consumer.

Attach files:

2 attachments per claim, in .pdf, .doc, .jpg, .bmp format.
Max weight per attachment is 2 Mb

Please fill in all compulsory field marked with a *

KLM Royal Dutch Airlines

RUC Nr: 20100103738

Web address: www.klm.pe