Please indicate if this is a claim or complaint, see the following definitions:
Claim: Nonconformity related to the products or services
Complaint: Nonconformity NOT related to the products or services; or discomfort or dissatisfaction with the customer service.
Please give us all relevant information, because it will allow us to best respond to your request.
Do not insert any personal info like credit card numbers. Identify the contracted product/service and the amount claimed (if any)
Personal details of father/mother/custodian. Only necessary if the customer is under 18 years old
If this form concerns a subject that you have already contacted KLM Customer Care about, please enter the corresponding file reference number.
Once you send us this complaint/claim form we will handle it in line with Peru legal requirements:
The formulation of a claim does not prevent the consumer to use other means and is not pre-requisite to filing a complaint with the INDECOPI.
The supplier should respond to the complaint within thirty (30) calendar days,
but may extend the period up to thirty (30) more days, after notifying the consumer.
2 attachments per claim, in .pdf, .doc, .jpg, .bmp format.
Max weight per attachment is 2 Mb
KLM Royal Dutch Airlines
RUC Nr: 20100103738
Web address: www.klm.pe