Online claim sheet in line with Peru legal requirements

Please fill in all compulsory field marked with a *


* Marked fields are mandatory

Please indicate if this is a claim or complaint, see the following definitions:
Claim: Nonconformity related to the products or services
Complaint: Nonconformity NOT related to the products or services; or discomfort or dissatisfaction with the customer service.

Is your complaint/claim related to product or service?
Product *
Service *
Please identify the contracted product or service

Please give us all relevant information, because it will allow us to best respond to your request.
Do not insert any personal info like credit card numbers. Identify the contracted product/service and the amount claimed (if any)


Contracted product description

Personal details of the consumer claimer
Document type: *
Address type: *

Personal details of father/mother/custodian. Only necessary if the customer is under 18 years old


Your journey
Airline: *
Travel class:
Reason for journey:

Additional information

If this form concerns a subject that you have already contacted KLM Customer Care about, please enter the corresponding file reference number.

Once you send us this complaint/claim form we will handle it in line with Peru legal requirements:
The formulation of a claim does not prevent the consumer to use other means and is not pre-requisite to filing a complaint with the INDECOPI.
The supplier should respond to the complaint within thirty (30) calendar days,
but may extend the period up to thirty (30) more days, after notifying the consumer.

2 attachments per claim, in .pdf, .doc, .jpg, .bmp format.
Max weight per attachment is 2 Mb

Please fill in all compulsory field marked with a *

KLM Royal Dutch Airlines

RUC Nr: 20100103738

Web address: www.klm.pe